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Privacy Policy

Last updated: April 25, 2026

This Privacy Policy applies specifically to Call Reflekt (the "Service"), an AI sales-coaching app operated by Solutions System Pro ("we," "us," or "our"), available at call-reflekt-coach-production.up.railway.app. It does not cover any other product or website operated by Solutions System Pro — each of those has its own policy.

By using the Service you agree to the practices described here. If you do not agree, do not use the Service.

TL;DR · Plain English

The short version — what you actually need to know.

You paste a transcript. We send it to Claude (Anthropic) for analysis. We send the result back to you.
We do not save your transcripts on our servers. They live in memory for one request and are then dropped.
We do not sell your data. We do not use your transcripts to train any AI model.
We use no cookies, no analytics, no tracking pixels today. If we ever add any, we'll update this page first.
You are responsible for having consent of everyone in any call you submit. Recording laws vary — check yours.
Want your data accessed, corrected, or deleted? Use the form in section 6. We respond within legally required timeframes.

This summary is not the legal text — the full policy below is what governs.

1. What we collect

Information you provide

Call transcripts. Text you paste into the Call Analyzer, the Script Builder, or any other input on the Service.
Form inputs. Details about your offer, pricing, prospect, or call context that you enter into our tools.
Optional account data. If you sign in (where supported), your email address and any account identifiers you provide.

Information collected automatically

Server logs. Standard request metadata such as IP address, user agent, request path, and timestamps. Used for security, debugging, and abuse prevention.
No cookies or tracking pixels. The Service does not currently set marketing cookies, behavioral tracking pixels, or third-party analytics. This may change; we will update this policy if we add them.

2. How we use your information

To generate AI coaching analysis, scripts, and feedback you have requested.
To operate, secure, and improve the Service.
To respond to support requests you send us.
To comply with legal obligations.

We do not sell your data, and we do not use your transcripts to train any third-party AI model on your behalf.

3. How transcripts are processed

When you paste a transcript and run an analysis:

Your transcript is sent from your browser to our server.
Our server forwards the transcript to Anthropic, the provider of the Claude AI model that generates your analysis.
The analysis is returned to your browser and displayed to you.

We do not store transcript text on our servers. Transcripts are held in memory only for the duration of the request and then discarded. We do not maintain a long-term database of analyzed transcripts.

Anthropic processes the transcript under its own privacy and data-use terms. As of the last update of this policy, Anthropic does not train its models on data submitted via the API. See Anthropic's Privacy Policy and Commercial Terms for details.

4. Sub-processors and third parties

We rely on the following providers to operate the Service:

Anthropic — AI model processing for analysis and script generation.
Railway — application hosting and server infrastructure.
Supabase — database and authentication infrastructure (used for optional account features; not used to store transcript content).
Stripe — payment processing for any paid offers we link to. Payment data (card details, billing address) is collected and stored by Stripe directly. We never see or store your card information.
Google Fonts — web fonts loaded from Google's CDN. Google may log your IP address as part of serving the fonts.

Each of these providers has its own privacy policy that governs how they handle data on our behalf.

5. Data retention

Transcripts: not stored beyond the duration of a single request.
Server logs: retained for up to 30 days for security and debugging.
Account data (if applicable): retained for as long as your account is active, plus up to 90 days after deletion for backup and audit purposes.

6. Your rights

Depending on where you live, you may have rights under laws such as the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA), including:

The right to know what personal data we hold about you.
The right to request access, correction, or deletion of your personal data.
The right to object to or restrict certain processing.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, use the request form below. We respond within the timeframes required by applicable law (typically 30 days under GDPR, 45 days under CCPA).

What kind of request?

Access my data Delete my data Correct my data Export my data Opt out of processing Other

Your email (so we can verify and respond)

Details of your request

Or email solutionsystempro@gmail.com directly.

7. Recording laws and consent

Call Reflekt is a tool for analyzing transcripts of conversations you were part of and have the right to share. Recording-consent laws vary by jurisdiction (some require all parties to consent, some require only one). You are responsible for ensuring you have the legal right to record, transcribe, and submit any conversation to the Service. See our Terms of Use for details.

8. Security

We use HTTPS for all traffic to and from the Service, restrict server access to authorized maintainers, and rely on reputable infrastructure providers. No system is perfectly secure; you submit information at your own risk.

9. Children

The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has submitted information, contact us and we will delete it.

10. International users

Our infrastructure is hosted in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. or wherever our sub-processors operate.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the Service or by other reasonable means.

12. Contact

Questions about this policy or your data? Email solutionsystempro@gmail.com.

Solutions System Pro
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