Terms of Use

Last updated: April 25, 2026

These Terms of Use ("Terms") govern your access to and use of Call Reflekt specifically (the "Service"), an AI sales-coaching app operated by Solutions System Pro ("we," "us," or "our"), available at call-reflekt-coach-production.up.railway.app. They do not govern any other product or website operated by Solutions System Pro — each of those has its own terms. By using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Call Reflekt is an AI-assisted sales coaching tool. It analyzes call transcripts you submit, generates scripts based on inputs you provide, and offers related coaching content. Outputs are generated by large language models and are intended for educational and informational purposes only.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using it, you represent that you meet these requirements.

3. Your responsibilities

Recording and transcript consent

You are solely responsible for ensuring you have the legal right to record, transcribe, share, and submit any conversation to the Service. Recording-consent laws vary widely. Some jurisdictions require all parties to consent to a recording; others require only one party. Submitting a transcript that was obtained or shared without proper consent may violate the law and these Terms.

Accurate information

You agree to provide accurate, current information when using forms in the Service. You are responsible for the content you submit, including any personal data of third parties contained in your transcripts.

No sensitive data

Do not submit transcripts or inputs containing protected health information (PHI), financial account numbers, government-issued ID numbers, payment card data, login credentials, or other categories of sensitive personal data. The Service is not designed or certified for processing this kind of information.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Submit content that infringes intellectual property, privacy, or publicity rights of any third party.
• Submit content that is defamatory, harassing, threatening, or otherwise harmful.
• Attempt to reverse engineer, scrape, or extract underlying prompts, models, or proprietary frameworks.
• Use automated systems to access the Service in a way that exceeds reasonable human use, or that disrupts the Service for others.
• Bypass, disable, or interfere with security or access controls.
• Use the Service to build or train a competing product.

5. AI-generated output disclaimer

The Service uses AI models (currently Anthropic's Claude) to generate analysis, scoring, and recommendations. AI outputs may be inaccurate, incomplete, or inappropriate for your specific situation. Treat all output as suggestions to evaluate with your own judgment, not as professional advice.

The Service does not provide legal, financial, medical, psychological, or other professional advice. Coaching frameworks referenced in the Service are educational only.

You are responsible for any decisions you make based on Service output, including how you communicate with prospects, customers, or any other party.

6. Intellectual property

Our property

The Service, including its design, code, copy, prompts, methodology references, and brand assets, is owned by us or licensed to us. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal or internal business use, subject to these Terms.

Your content

You retain ownership of any transcripts, inputs, or other content you submit ("Your Content"). You grant us a limited license to process Your Content solely for the purpose of providing the Service to you (including transmitting it to our AI sub-processor). We do not claim any other rights in Your Content.

Output

Subject to your compliance with these Terms, you may use the analysis and scripts generated by the Service for your own personal or internal business purposes. You may not resell or redistribute the raw outputs as a substitute for the Service.

7. Paid offers and external products

The Service may link to paid offers (such as 1-on-1 coaching, workshops, or other products) hosted by us or by third parties (including via Stripe). Any purchase of those offers is governed by the separate terms presented at checkout, not by these Terms. We are not responsible for the products, services, or websites of any third party linked from the Service.

8. Service availability

We provide the Service on an "as is" and "as available" basis. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We do not guarantee uptime, availability, or that the Service will be free of errors or interruptions.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.

We make no warranty that the Service will produce specific results, increase your sales, close more deals, or generate any particular outcome.

10. Limitation of liability

To the maximum extent permitted by law, in no event will Solutions System Pro or its affiliates, officers, employees, or contractors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of the Service, even if advised of the possibility of such damages.

Our total cumulative liability arising out of or related to the Service will not exceed the greater of (a) the total amount you paid us for the Service in the 12 months preceding the claim or (b) one hundred U.S. dollars (US$100).

11. Indemnification

You agree to indemnify, defend, and hold harmless Solutions System Pro and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your violation of these Terms; (c) your violation of any applicable law (including recording-consent laws); or (d) your violation of any third-party right.

12. Termination

We may suspend or terminate your access to the Service at any time, for any reason, including suspected violation of these Terms. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

13. Governing law and disputes

These Terms are governed by the laws of [JURISDICTION — e.g., Province/State, Country], without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in that jurisdiction, and you consent to personal jurisdiction there.

14. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after a change constitutes your acceptance of the updated Terms.

15. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Severability. If any provision is found unenforceable, the rest remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our written consent. We may assign them without restriction.

16. Contact

Questions about these Terms? Email solutionsystempro@gmail.com.

Solutions System Pro
[JURISDICTION — e.g., Province/State, Country]